© 2019 by East Park Communications

Privacy Policy

The type of information we collect.
 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. 

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information) where applicable, comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect information

 

When you conduct a transaction on our website, or any East Park Communications (EPC) publication, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect personal information
 

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How we store, use, share and disclose our site visitors' personal information
 

Our company website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can read WiX’s privacy policy here.

 

MailChimp

 

We use MailChimp to collect contact details for marketing and client support purposes using double opt-in and opt-out preferences on this website and publications we manage on behalf of our clients. We do not record any contact data outside of MailChimp servers except where we have a direct support and marketing services relationship with a client. You can view MailChimp’s privacy policy here.

 

East Park Communications (EPC) client data is stored locally or on secure cloud services.

 

How we communicate with our site visitors
 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools
 

We use Google Analytics to measure the performance and effectiveness of our website and client publications. See Google Analytics' privacy policy here. We use cookies to provide the services and features offered on our website and to improve our user experience.

 

If you don’t want us to process your data anymore, please contact Simon Castell: simon@eastparkcommunications.co.uk.

 

Privacy policy updates
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 
Questions and your contact information
 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact Simon Castell: simon@eastparkcommunications.co.uk.